Returns & Exchanges

30 Day Returns

Return any UNWORN item within 30 days of delivery 

Before you return an item for exchange or refund please read and follow these guidelines:

  • Shoes must be returned unworn in their original box
  • Items must be returned within 30 days of receipt of the item.
  • Sale items are not eligible for refund.
  • Any damaged items received must be highlighted to us within 7 days.
  • Items should include the Returns Card detailing the reason for the return, name and order reference number.
  • Costs involved in returning an item are not refundable except in circumstances where the shoes are damaged or faulty. Please contact us before returning the product in these circumstances
  • Cabin Shoes reserves the right to charge postage for replacement items when original items are returned for exchange where the customer requests an alternative size.

We advise you to obtain a certificate for proof of postage from the Post Office or courier when returning items to us. We will process your exchange, or refund, the same day wherever possible. Please allow 5 working days for refunds to process.

Please return unworn shoes to:

Cabin Shoes Ltd
Returns Department 
Unit 2, Blackthorne Point
Blackthorne Road
Poyle
SL3 0DA