Before you return an item for exchange or refund please read and follow these guidelines:

  • Shoes must be returned unworn in their original box
  • Goods must be returned within 14 days of receipt of the item.
  • Any damaged goods received must be highlighted to us within 7 days.
  • Goods should have a short accompanying cover letter detailing the reason for the return, name and order reference number.
  • Costs involved in returning an item are not refundable except in circumstances where the shoes are damaged or faulty. Please contact us before returning the product in these circumstances

We advise you to obtain a certificate for proof of postage from the Post Office or courier when returning items to us. We will process your exchange, or refund, the same day wherever possible. Please allow 5 working days for refunds to process.

Please return unworn shoes to:

Cabin Shoes Ltd
c/o FloStream
Unit 2 Blackthorne Point
Blackthorne Road