Returns & Exchanges
Return any UNWORN item within 30 days of delivery
Before you return an item for exchange or refund please read and follow these guidelines:
- Shoes must be returned unworn in their original box
- Items must be returned within 30 days of receipt of the item.
- Sale items are not eligible for refund.
- Any damaged items received must be highlighted to us within 7 days.
- Items should include the Returns Card detailing the reason for the return, name and order reference number.
- Costs involved in returning an item are not refundable except in circumstances where the shoes are damaged or faulty. Please contact us before returning the product in these circumstances
- Cabin Shoes reserves the right to charge postage for replacement items when original items are returned for exchange where the customer requests an alternative size.
We advise you to obtain a certificate for proof of postage from the Post Office or courier when returning items to us. We will process your exchange, or refund, the same day wherever possible. Please allow 5 working days for refunds to process.
Please return unworn shoes to: