Keeping You Informed….
In light of the recent Coronavirus outbreak, we wanted to update and reassure you that we remain open for business and will continue to operate as normal.
The health and wellbeing of our customers, staff and delivery drivers remains our top priority and we will continue to monitor the situation and keep you informed of any updates.
Is our website open as usual?
Yes, we are taking online orders as usual. However, we have put in place some additional measures to help our staff meet the needs of our customers at this time.
We are continuing to operate and deliver as normal but due to restrictions your order may be delayed. Sometimes this is unavoidable and we are trying to keep it to a minimum.
Royal Mail services are currently deemed a part of the government's key infrastructure therefore we do not anticipate a service interruption to this service - there may however be a delayed service. Our other couriers have advised us there may be a delay in fulfilling their obligations - as such our premium delivery service cannot be guaranteed at this time.
If you are self-isolating, a doorstep delivery service will still be available as before.
The health and welfare of both our customers and delivery drivers remains our top priority so we have put a number of measures in place to help ensure this. We have provided additional gloves, wipes and hand sanitiser to all our delivery crews who will be using these before and after every visit.
Rest assured, we will continue to monitor this and update you with any changes to delivery.
We remain open and are on hand to answer your emails. If you have any concerns around new or existing orders, please don’t hesitate to email us at firstname.lastname@example.org and discuss with one of our friendly team. We are here to assist and ask that you have patience as our Customer Service team is currently experiencing high workload.
Please keep visiting this page for the latest information.
Order Cutoff Time
To help us despatch your order, the daily order cutoff time may be earlier than normal. This will vary in different parts of the country, from day to day. We will endeavour to get your shoes to you as soon as possible.